Frequently asked questions
Answers to the questions we get most. If yours is not here, write to us — we reply the same day.
Are the licences genuine?
Yes. They are manufacturer licences with a valid activation code registered on their servers. You get the key and the invoice: if the code does not activate, we replace it.
Why are they so much cheaper than the manufacturer?
We buy in volume and resell electronic licences: no box, no warehouse, no shipping. That is where the saving comes from, not from the licence quality.
How long does the key take to arrive?
By card or Revolut it arrives by email within seconds of payment. By bank transfer it goes out as soon as we see the money, usually within one working day.
Can I get an invoice?
Always. At checkout tick “I need an invoice” and fill in your details: Italian companies need a VAT number and an SDI code or PEC, EU companies get their VAT number checked against the VIES register.
What if the key does not activate?
Sign in, open “My licences” and press “Request replacement”. You can attach a screenshot of the error — with that we fix it first time. Replacement is free.
Do licences expire?
It depends on the product. Windows and Office are mostly lifetime licences tied to the computer. Antivirus and Autodesk suites are 1, 2 or 3 year subscriptions: your account shows the expiry date and we warn you in advance.
Can I reuse the licence after formatting my PC?
Yes for lifetime licences: it reactivates on the same computer. If you change machine, write to us and we help you move it where the manufacturer allows.
Which payment methods do you accept?
Credit and debit cards through Revolut (Visa, Mastercard, American Express) and bank transfer. Card details never pass through our servers.
Can I return a licence?
The 14-day right of withdrawal does not apply to digital content already delivered, but if the key does not work we replace or refund it. See the “Right of withdrawal” page.
Do you support me after the purchase?
Yes, free of charge: email, WhatsApp and chat, Mon–Fri 9–13 and 15–18. If needed we also help remotely with the installation.
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